Marvelous Consumer Game Inquiry Form
Important Notes
- This help desk is dedicated to address inquiries sent in English language only.
Please note that we won't provide an answer to the inquiries below:- Feedback or requests regarding a game title
- Inquiries related to product development
- Inquiries related to products intended for other regions
- Ideas or project proposals
- In case the sotfware does not start due to physical damage or stain, or other external factors, please contact the retail store where you purchased it.
- You cannot attach files to this inquiry form.
- Please understand that it may take up to serveral days for us to provide an answer to your inquiry.
- Any answer provided by Marvelous Inc. is intended solely for the exclusive use of the person who inquired. As such, please refrain from reproducing our answer - or parts of it - for other purposes.
- We may take measures deemed necessary in case we confirm repeated slanderous statements, threats, or acts regarded as contrary to public morals or law.
- Products purchased second-hand or that ceased to function due to your own handling are not covered by this support service.
- Depending on the content of your inquiry, we reserve the right to refrain from replying even if you request an answer. Thank you for your understanding.
- If you have set a whitelist for inboud e-mails, please allow the following domain to receive our answer: [@support.marv.jp].
Please accept the terms above before inquiring.
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